Our Services
We are pleased to have the opportunity to assist you with your physical therapy care. Our goal is to provide the highest quality therapy treatments.
Phase 1
Initial Inquiry & Research (Pre-Decision)
Condition Assessment: Review of medical reports and history to understand the patient’s needs.
Specialist Matching: Identifying the best surgeons and hospitals globally based on the specific procedure.
Destination Guidance: Providing information on countries/cities that offer the best value and quality for the required treatment.
Cost Estimation: Providing transparent, all-inclusive package quotes with no hidden fees.
Preliminary Travel Advice: General info on travel seasons, visa requirements, and local culture.
Phase 2
Pre-Trip Medical & Logistical Planning
Digital Record Transfer: Secure uploading and sharing of medical files (MRI, X-rays, reports) with the overseas doctor.
Second Medical Opinion: Facilitating an expert review of the diagnosis to confirm the necessity of the procedure.
Online Video Consultation: Scheduling and coordinating the first virtual meeting with the specialist.
Procedure Confirmation: Finalizing the specific surgical plan based on the online consult.
Surgery Date Reservation: Booking the operating theater and surgeon’s time officially.
Visa Assistance: Providing official invitation letters from the hospital and guidance to secure a medical visa for the patient and companion.
Flight Booking Support: Helping find and book the most cost-effective and comfortable flights.
Accommodation Booking: Reserving hotels, serviced apartments, or recovery villas near the hospital.
Local Transportation Arrangement: Organizing private airport transfers and transport to and from the hospital.
Pre-Travel Health Coaching: Advice on medications to carry, vaccinations needed, and what to pack.
Phase 3
Arrival & In-Country Support
Airport Meet & Greet: A company representative or driver meeting the patient at the airport with a sign.
Sim Card & Local Connectivity: Assistance in getting a local mobile SIM card for easy communication.
Hospital Check-in Assistance: Accompanying the patient to the hospital for admission and paperwork.
Language Interpretation: Providing professional medical interpreters during doctor visits and hospital stays.
Financial Coordination: Helping manage payments to the hospital (often in phases) and providing receipts for insurance.
Pre-Op Testing Coordination: Scheduling and escorting the patient to all required pre-surgery tests (blood work, ECG, etc.).
Companion Support: Advising family members on local places to eat, Wi-Fi availability, and waiting areas.
Phase 4
The Procedure & Hospital Stay
In-Hospital Liaison: Regular visits or check-ins by the coordinator to ensure the patient is comfortable.
Dietary Assistance: Coordinating with hospital kitchen staff for meals that suit the patient’s dietary restrictions (if needed).
Billing & Insurance Advocacy: Reviewing the final hospital bill to ensure accuracy and assisting with insurance claim documentation.
Phase 5
Post-Operative & Recovery Period
Discharge Planning: Managing the paperwork and prescriptions required when leaving the hospital.
Post-Op Accommodation Transfer: Transporting the patient from the hospital to the recovery hotel.
Nursing at Hotel: Arranging for visiting nurses or physiotherapists to continue care at the hotel.
Follow-up Appointments: Scheduling and transporting the patient to all post-op check-ups with the surgeon.
Medication Management: Helping source any specific post-surgery medications from local pharmacies.
Emergency Contact: Providing a 24/7 local helpline for any urgent issues during recovery.
Phase 6
Return Journey & Continuity of Care
Medical Clearance for Travel: Obtaining written approval from the surgeon confirming the patient is fit to fly.
Travel Arrangements for Return: Assistance with rebooking flights if the recovery takes longer than expected.
Medical Report Handover: Providing a complete digital and physical copy of the discharge summary and operative reports to take home.
In-Flight Care Instructions: Advice on moving around the plane, hydration, and medication schedules during the flight.
Phase 7
Post-Return & Long-Term Support
Remote Follow-up Schedule: Coordinating video calls with the overseas surgeon for 1-month, 3-month, and 6-month checks.
Local Doctor Coordination: Translating and sending medical records to the patient’s local primary care physician for continuity.
Complications Management: Acting as a bridge to the surgeon if there are concerns, advising whether a local visit or remote advice is needed.
Loyalty & Wellness Programs: Offering discounts or check-ups for future treatments or annual health screenings.
